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THE LEAGUE OF PROFESSIONAL CRAFTSMEN
SUITE 111 - MARLBOROUGH HOUSE - 159 HIGH STREET - WEALDSTONE - HARROW
- MIDDLESEX HAS 5DX TEL: 020 8427 8813 - FAX: 020 8426
0523
LETTER OF QUALITY
ASSURANCE
Dear Sir/Madam
I am delighted to have the
opportunity of introducing you to a member of The League of Professional
Craftsmen.
The League was formed to promote
businesses that use a high degree of skill or expertise in their day to day
work. It was our feeling that many skilled craftsmen were losing contracts by
being undercut by inexperienced or poor tradesmen who claim to be
craftsmen.
All our members have been thoroughly
vetted and this is your assurance that they will complete a professional job,
on time and for the price agreed. In the unlikely event that a member fails to
remedy a problem with your contract then contact The League immediately and
enjoy the benefits of our mediation contract. (A copy of the Contract is set
out below).
All our members will carry an
official membership card, but you may verify that the person giving you this
letter is a member of the League by ringing us on 020 8427
8813.
For your own peace of mind, we
strongly recommend that you select a trader who is a member of The League of
Professional Craftsmen.
Yours faithfully
L. Leigh
Secretary
MEDIATION CONTRACT
1. In the event of a customer requesting the League to
mediate in a dispute between a member and the customer the member shall
cooperate with the League's officers in the mediation of the dispute and with
such other person(s) as the League may appoint to assist in the mediation.
2. Where mediation fails and the customer requests that the dispute be referred
to independent arbitration the League shall request the Institute of
Arbitrators or a similar body to appoint an arbitrator and the member shall
submit to such arbitration and shall do so not withstanding that there may be
no arbitration agreement between the member and the customer.
3. The
arbitration shall be conducted by the arbitrator in such manner as he shall see
fit. The member shall abide by such award as the arbitrator may make including
any order for costs.
4. In the event of the member failing to comply with
any term of this procedure:
i) he shall make himself liable to immediate
expulsion from the League and thereafter shall not be entitled to use the
League's emblem or the benefits provided by the League; and
ii) the League
shall be entitled at its sole discretion to make available to the customer any
finding made or report or other document obtained during the process of
mediation which shall not be treated as confidential or priveleged and which
may be used by the customer in any legal proceedings; and
iii) the League
shall be entitled at its sole discretion to provide such further assistance it
thinks fit (whether financial or otherwise) to the
customer in any legal
proceedings brought by the customer against the member.
Company Limited by
Guarantee
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Conservatories
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